Legal info

Terms and conditions

Welcome to Syntix NV (from now on just Syntix, being https://syntix.com the Website). Please read the following terms carefully. If “You”, the user, do not agree to this, please don’t access or otherwise use this Website. The Website is operated by Syntix, which will provide you information about technologies, lubricants, other automotive products, related equipment and news about the company. From time to time Syntix may modify this Agreement accordingly. Please continue to review this Agreement whenever accessing or using the Website.

The access and use of this site will imply your consent with these terms.

Who we are

Syntix is listed in the Trade Register of the Chamber of Commerce under file number BE0646896958. Syntix NV operates in both the wholesale and retail markets. Syntix NV trades a variety of products with the trade name Syntix, a registered trademark. Syntix NV is an enterprise whose activities include developing the wholesale and retail trade in oils, lubricants and related articles, the wholesale trade in mineral oil products (not fuels) and, furthermore, the trade in car parts and accessories. 

Our Website

Content

The information consisting of text, image and/or navigation materials provided by Syntix on this website is derived from sources that Syntix considers to be reliable. However, Syntix cannot guarantee the accuracy or completeness of such information. The information on this website is purely indicative and may be changed without notice at any time by Syntix

Liability

No rights may be derived from the information on this website. Syntix cannot guarantee that the website will operate without error and without interruptions. Syntix NV accepts no liability for the website and the information contained on it.

The website of Syntix may contain references to other websites. Syntix accepts no liability for any website referred to or other websites that refer to the website of Syntix NV

Responsibility

All information on the website, comprising texts, image and/or navigation materials are the property of Syntix, its affiliated companies or the companies referred to on the website. The user of the information on this website is responsible for how he or she uses the information. The information is intended for the user and may be used only by the user. The user is not permitted to transfer, reproduce, modify or distribute the information. The user undertakes to follow any instructions from Syntix with respect to the information on the website. The content of this website is copyright protected. All copyrights are reserved.

What personal data we collect and why we collect it

Cookies

From the visitor, we mainly store cookies. A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity.

Some cookies are necessary for the proper functioning of online stores. Thanks to these for example you do not need to add items you want to purchase to the shopping cart each time you navigate throughout the site (thanks to a cookie, a shopping cart knows that you are still the same visitor and maintains your products added in the cart), other cookies allow the owner of the webpage to see where his visits come from, the time they remain on his website, recording which pages were visited by the user, etc.

Cookies are stored by your internet browser on your computer’s hard disc and occupy only a very small amount of space so that they do not affect the proper functioning of your computer. They do not contain personal information and they get self-destructed when they have fulfilled the function for which they were programmed for.

Due to its widespread use, the majority of web browsers accept them automatically without asking the user’s consent. From your internet browser you can block all cookies generated by Syntix NV or any other page, but remember that if you do so, some pages could start to function incorrectly.

Which cookies do we store?

Syntix Cookies
Name of the cookieRelated serviceDescriptionDuration
cookie_notice_acceptedsyntix.comThis cookie is activated when You confirm you agree the terms.Indefinitely
_iclsyntix.comThis cookie identified your browser’s language to serve You the proper version. Currently only serves English.1 day
_gatGoogle AnalyticsUsed to throttle request rate.1 min
_gidGoogle AnalyticsGoogle uses it to distinguish between users whilst anonymizing the IP24h
_gaGoogle AnalyticsGoogle uses it to distinguish between users whilst anonymizing the IP. Indefinitely or end of service with Google.
_gauges_XXHostingThese are set by the Gauges Analytics for various purposes including ensuring proper functioning our Services, marketing and other statistical analyses. They’re deployed by the hosting company, Pressable.The same as stated. E.g. “_gauges_hour” has a 1 hour duration.
_fbpFacebookFacebook cookie to serve customized ads.1 day

Contact forms

Through the contact form You provide Syntix your name and email. We use them to contact back to You and answer your requests.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Syntix uses two analytics systems: Google Analytics and Yandex Metrica.

Syntix uses both so we can take advantage of the different platforms specifications and also have more accurate statistics.

Our hosting, Pressable, also uses Gauges.

Who we share your data with

We do not sell or otherwise disclose personal data about our Website or Shop visitors or others that interact with Syntix or our products or services, except as described herein.

Contact form

When you reach us by email which, they are stored in the Office 365 cloud suite by Microsoft.

Mailing system

When You allow Syntix to store your email to receive our newsletter, we store your email address in the Mailchimp service.

Analytics

Google Analytics, Yandex Metrica and Gauges get anonymous data from You using our site.

How long we retain your data

Apart from the aforementioned data stored in cookies and by third parties, we only store the following data:

  • Emails and email addresses in Office 365 accounts.
  • Personal customer info in the Shop.

We retain this data indefinitely.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

The Website is stored in a server in Pressable. Here you can see their GDPR policies.

As stated in “Who you share your data with”, there are some services with servers outside the EU.

  • Microsoft
  • Google
  • Yandex
  • GetSiteControl
  • Mailchimp

Contact information

If you have any questions or complaints about this privacy policy or the way your personal information is processed on the websites, or would like to exercise one of your rights set out above, please contact us by one of the following means:

Additional information

How we protect your data

We’ve taken steps to protect sites against the most common types of attacks and with comprehensive monitoring in place, we protect against DDOS attacks, suspicious activity, and strange requests. Additionally, our hosting company helps prevent the spread of malware and ensures sites are safe, secure, and performant.

What data breach procedures we have in place

We recognize and take seriously our responsibility to protect the personal data You entrust to us from loss, misuse or unauthorized access. Syntix uses all the means at its disposal to ensure that the data is not violated.

In the exceptional case of a data breach, You and the competent authority (Commission for the protection of privacy) would be informed.

What third parties we receive data from

None.

What automated decision making and/or profiling we do with user data

We do not currently have data aggregation system.